17:00 Welcome

17:05 Empathy at Work: A Key to Thriving Teams

What empathy really is – and what it is not
Why empathy matters for wellbeing, collaboration and performance
Can empathy exhaust us? Understanding the difference between empathy and compassion
Healthy boundaries: combining sensitivity with assertiveness
Navigating difficult emotions and interactions without carrying everything yourself
Beyond difficulties: noticing and strengthening what is good

18:00 Closing remarks